If you are required to use a Help Desk Tracking System, it is advisable to write clear and concise sentences when entering resolutions to problems. However, making the resolution rhyme will not be seen as a valuable use of company time and/or resources.
An example of what not to do:
I installed Service Pack 3 for Office XP,
but it didn’t solve the problem entirely.
When Mary tried to view her deleted email,
Outlook wouldn’t allow it and the program would fail.
We did an exmerge since her account was corrupt,
It worked like a charm when Outlook came up.
Mary then complained that her fonts were too small,
so I changed her resolution, and it fixed them all.
I called her today and she’s doing just fine.
She said, “Thanks for your help”, and I said, “Anytime”.