Work Tip #10

If you are required to use a Help Desk Tracking System, it is advisable to write clear and concise sentences when entering resolutions to problems. However, making the resolution rhyme will not be seen as a valuable use of company time and/or resources.

An example of what not to do:

I installed Service Pack 3 for Office XP,
but it didn’t solve the problem entirely.

When Mary tried to view her deleted email,
Outlook wouldn’t allow it and the program would fail.

We did an exmerge since her account was corrupt,
It worked like a charm when Outlook came up.

Mary then complained that her fonts were too small,
so I changed her resolution, and it fixed them all.

I called her today and she’s doing just fine.
She said, “Thanks for your help”, and I said, “Anytime”.

Advertisements

SU-WEET!

This is my old bike:

And this is my new bike:

The reason for the new bike is the cycling team I help out changed bikes because of some ugliness with a sponsor. I chose to not ride the old bike anymore and got this su-weet new one. It’s a Guru Flite with a custom paint job, Speedplay pedals, FSA Carbon bars and seat post, and Velomax Orion II wheels. It weighs a grand total of 18.1 pounds.

Now, if you’ll excuse me, I’m going to go stare at it for a few more minutes.

PS – If you look at the team picture, I’m the chunk of lead on the far right in the white shirt.

Help Desk du Jour

I can’t make this stuff up…

My mouse squeaks constantly (so that others complain about the noise!). I gave to X the other day to look at and see if there was a way to stop the noise.

Suggestions?

The Weekend

Good Thing: Spending the weekend with The Dogs
Bad Thing: Spending the weekend with a hairy, white dog that sheds.

Good Thing: 80 degree weather
Bad Thing: Cold front behind the 80 degree weather.

Good Thing: Satellite TV
Bad Thing: Satellite TV during a torrential rainstorm

Good Thing: Shiny new car
Bad Thing: Hail!

Good Thing: Two-car garage at the Ex’s house with room for one more
Bad Thing: Hairy, white dog that sheds

Coffeemaker killer

Does anyone have any recommendations for a good coffeemaker? I sort of burned mine up last night.

I decided to clean the water reservoir since it’d been a while. I bought some baking soda, dissolved half the box in water, poured it in and turned it on. The coffeemaker started to make a gurgling sound like it does right before it’s finished. Only problem was that there was no water in the pot.

When I empited the reservoir into the sink, the water had miraculously turned into a thick, white sludge. I must have used a tad too much baking soda. Interesting fact: When wet baking soda dries, it transforms itself into an organic concrete, which can plug up even the best coffeemakers. Now all I get is white smoke, which looks nice, but tastes awful.

So, uh, any suggestions, besides DO NOT CLEAN THE COFFEEMAKER, would be appreciated.

UPDATE: Found a Black & Decker 8-cup carafe at Kohl’s. List price was $49.99, sticker price was $34.99, tag sitting on top of boxes said $24.99, girl who rang me up couldn’t do math and gave it to me for $22.54. Figured I couldn’t beat the deal. Timer, cone filter (looks like it can take reusable), and black.

Thanks for the suggestions…I really wanted a Braun, which is what I had, but couldn’t see spending $70 or $80 for one.

Junior Achievement Final

I just wanted to take a minute and say THANKS to everyone who donated to the Junior Achievement Bowling Classic. The money was turned in last Thursday and we raised $200. WAHOO FOR US!!

The Dogs had planned to buy one of the donors a $25 gift certificate to Amazon, but the winner (who wanted to remain anonymous) asked that the money be donated back to JA. The dogs, who never argue about anything except food, agreed and donated the money accordingly.

Again, thanks to all of you that donated. You rock.

PS – In case you’re wondering, I bowled an abysmal 103 in the first game, but came roaring back with a 183 (or 185) in the second.