Sometimes I don’t understand people. I’m on call this week and last night our payroll server went down. It’s a Citrix machine that is used by our state offices so I thought I’d do my best to get it up and running. To do that, I had to scavenge an internal fan from another machine. Now, I admit that I didn’t call the ‘owner’ of the machine to tell them what I was doing, but I felt that getting the production payroll server up and running was more important. Well, guess what? I was wrong.
What makes me mad is that I did what I had to do to get the server up and running. Granted, I didn’t tell the guy why his box was down and I simply forgot. I’m pissed at myself for not telling him because deep down I know I should have. On the other hand, a server that up until yesterday hosted a SINGLE training video does not qualify as production. I know that the guy is mad because he thinks his stuff isn’t important, and I hate to tell him, but it isn’t. If his server were down for a week, it would not cost this company a nickel in lost productivity. If the production payroll server were down (on the 15th of the month), then I’d have over 1500 people waiting to get paid.
To top if off, he puts in a Priority One help desk which essentially says he doesn’t know why he can’t get to the server…when we’ve already talked about it for most of the meeting. First thing I did was drop it to a Priority Two and put a note in it that explained the situation and also said something like, “since it isn’t a true production server, I felt that it was ok to take the fan”. He, of course, has to counter with “it is a true production server blah blah blah” and I didn’t feel like fighting him over it. I think the real reason he’s pissed that we took it down is that he has stuff on there from his side business and he can’t get to it. Too fuckin’ bad.
What pisses me off the most if that, in my opinion, they’re making a mountain out of a molehill. However, I can also see myself getting pissed if the same thing happened to me. But then again, I would have had something in place to notify me that my server had a problem. He didn’t…and now it’s my fault.