When I was in Portland a few months ago, I was introduced to Stumptown Coffee, which is a local coffee roastery. Never having been a huge coffee fan, I was really surprised at how much I enjoyed their brew. I enjoyed it so much that I invested in a new coffeemaker, coffee grinder, bean-measuring spoon, and coffee brush. The coffee jones was upon me. I went from an occasional drinker to a ‘must have coffee in the morning’ type. And yes, I did get pissy if I didn’t have coffee.
I enjoyed their coffee for the next two months. When it came time to order more of my favorite coffee, Rwanda Karaba, it was no longer available. To say I was disappointed was an understatement. I tried Folgers (my old brand) and even some Starbucks, but was disappointed by both. Finally, I emailed Stumptown and asked about my coffee. Didn’t hear anything for a few days and figured I was being ignored. I WAS WRONG!!
I got a great email from Jodi Geren with Stumptown telling me that they no longer carried the Karaba. She went on to say that if I’d give her a call, she’d be happy to send me some Rwanda Musasa, which is even more flavorful than the Karaba. To me, that’s just awesome.
This is a great example of customer service. The fine folks at Stumptown have made a customer for life.